National Telecare Campaign
Users of lifesaving alarms encouraged to call their providers to access additional free support with the switchover from copper to digital landlines, to ensure that their telecare devices continue to work.
Published: 3 June 2025
The switch from analogue to digital landlines is being rolled out across the country as copper networks become increasingly unreliable and spare parts are no longer available.
Putting safety at the centre of the switchover, landline companies will send an engineer to carry out the switchover and personally test the telecare alarm, ensuring it continues to work once a household has moved onto the digital network.
Landline providers will also offer vulnerable customers a free battery back-up device so their landline can continue working in an outage.
It comes as a major new campaign backed by the UK government launches in June 2025, urging the millions of telecare users in the UK– typically elderly and disabled people – as well as their support network to identify themselves so nobody gets overlooked.
Watch the video for more information.